Onboarding and Implementation

Expert care — before, during and after your implementation



Skilled guidance every step of the way

We’ve been working in aviation fuel management since 2000 so we’ve amassed a wealth of experience. We know what it takes to run a successful implementation and we know you want ongoing support to get the most from our platform.

“We were impressed by the collaborative and positive business relationship put forth by FuelPlus.”

– Tim Day, WestJet



A recipe for success

We’re extremely proud of our 100% success rate for implementations. Thanks to almost two decades of experience, we’ve developed a rigorous implementation protocol which has been tried and tested.

We know how best to set up the application to suit the needs of specific airline processes, how to integrate it, test it and configure it. Implementations usually take around 12–16 weeks.

Our expert onboarding teams ensure you get up and running fast by providing advice and training.

Ongoing support

After implementation, you will receive ongoing support from a Customer Success team to ensure you get the most out of FuelPlus Cloud.

This includes unlimited one-to-one training in person or remotely for all team members. Your Customer Success team can also help if you have a requirement for new features or consultancy.

You’ll also be invited to our industry collaboration meetings, where you and other airlines will meet with FuelPlus executives to share best practice and find ways to overcome aviation fuel management challenges.

And if you ever have a question or run into a problem, our technical support team is on hand 24x7x365 to troubleshoot.

Michael Charalambous Michael Charalambous
VP Commercial

We can guide you

Different airlines have different needs, which is why our software packages are so flexible. Our aviation fuel management experts can help you find the right solution for you.

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